Terms and Conditions
Effective Date: May 16 2025
Welcome to Purely Created Diamonds.
These Terms and Conditions govern your use of our website and any purchase you make from us. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully.
1. Products
We specialize in created diamond jewelry, including both in-stock and made-to-order items. All jewelry is crafted with the highest standards of quality and transparency. Product descriptions and images are provided to the best of our ability and may vary slightly due to screen settings or handcrafted details.
2. Order Processing & Shipping
- In-Stock Jewelry: Ships within 48 business hours of order confirmation.
- Made-to-Order Jewelry: Ships within 5 to 6 weeks from order confirmation.
Shipping timelines may vary based on volume or holiday schedules. We are not liable for delays caused by carriers or events beyond our control.
3. Shipping & Delivery
We ship domestically within the United States. Shipping options and associated costs are provided at checkout. Once your order has shipped, you will receive tracking information via email.
Signature confirmation may be required upon delivery for high-value items.
4. Returns & Exchanges
We accept returns on in-stock jewelry within 14 days of delivery, provided the item is:
- Unworn and in original condition.
- Accompanied by original packaging and documentation.
Custom and made-to-order pieces are final sale and not eligible for return, refund, or exchange, except in the case of a manufacturing defect.
To initiate a return, please contact us at info@purelycreateddiamonds.com before sending any items back. Unauthorized returns will not be accepted.
5. Cancellations
- In-stock items: May be canceled within 12 hours of placing the order.
- Made-to-order items: May be canceled within 24 hours of purchase. After that, production begins and the order is final.
6. Warranty
We offer a 12-month warranty on all jewelry against manufacturing defects. This does not cover:
- Normal wear and tear
- Accidental damage
- Theft or loss
- Improper care or cleaning
Please contact us with your proof of purchase for warranty support.
7. Resizing and Repairs
We offer complimentary resizing on eligible rings within 60 days of delivery. Shipping costs may apply. For repairs, please reach out with photos and a description of the issue. Fees may apply for non-warranty repairs.
8. Created Diamond Disclosure
All diamonds we sell are lab-grown. These diamonds are chemically, physically, and optically identical to mined diamonds but grown in a controlled environment.
9. Limitation of Liability
To the fullest extent permitted by law, Purely Created Diamonds shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
10. Privacy
We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page and apply to future purchases. Continued use of our site or services constitutes your acceptance of any revisions.
Contact
For questions about these Terms, please contact us at:
Purely Created Diamonds
Email: info@purelycreateddiamonds.com
Phone: (530) 240-4500
Website: www.purelycreateddiamonds.com